Every interaction we have with other human beings is based on trust. Meeting an unknown person tests our ability to trust others to the fullest. An implicit trust in the rest of the human race - or most of it - is what allows us to leave our homes each morning.

It goes without saying that both as hosts and guests you want guarantees about the safety and quality of the experience. We know how important safety is to everyone and we take it seriously. People who want to participate in Dinehome are required to complete a registration form to give us the information we need for the identification process. This way we make sure that you know more about your host and what to expect. If we are not sure about an enrolment form we ask the person to give us more information. All users go through a verification process where they provide us with personal information such as email address, phone number etc. The information we request is the information written on the registration forms. The more information we receive from you, the easier it is for us to verify you. In addition, we conduct short video interviews on WhatsApp on a sample basis.

We encourage all Dinehome users to help each other by sharing their experience and posting feedback on our Facebook page.

Our website is encripted via HTTPS internet protocol and don't worry, we don't misuse your data or share it with others. Information is collected for the purpose of verifying you as a user and is only shared with the person you have been matched with AFTER the match has been made, in order to establish DIRECT contact. Dinehome never shares your personal information with third parties.

We expect Dinehome users to be honest and aware of their responsibilities as both hosts and guests. However, we encourage you to adhere to these simple precautions when meeting your family or student for the first time:

- Contact your match by phone or video call before the appointment

- Inform a friend or relative of your plans and where you are going.

Remember that Dinehome is not an agency. We give you the opportunity to meet a host family or a host student. It is up to you to contact your match, introduce yourself by email and organise dinners. Every agreement is between you and the other member only. Dinehome simply facilitates the initial contact between the international student and the family.

If you would like more information, please contact the Dinehome team.

Members should be respectful of the host's home and personal space. Customs and lifestyles may be different from yours and the Dinehome programme can be an opportunity to see the world from a new perspective. The mutual trust agreement between family and student generally works very well as there is a common interest. To ensure a safe experience, we follow three important steps:

1. Quality control
Once the user has registered on our site, we do a thorough check. We check basic information such as name, address, social profiles, phone number, ID. Each person signs up with their real name, just as if they were introducing themselves in person.

2. Video interviews
We conduct short video interviews via WhatsApp on a sample basis.

3. Review system
Every user has the opportunity to review their experience. When many users leave positive reviews, you are more certain that you can trust us and the service we offer.

To ensure you have the best experience possible with your guest, start by reading these simple tips on how to organise dinners and interact with your prospective guest. Although we do our best to ensure security and quality, unfortunately fraud is very difficult to detect and SCAMs are very sneaky to bypass screening. Please be aware thatDinehome has no control over the identity or actions of individuals who are users of our community. We encourage you to seek out additional security resources and review the terms of service.

After a match is completed, both students and families will be invited to evaluate and review their experience. Be honest and descriptive when writing your review - everyone appreciates an honest and reliable opinion. We are always happy to receive your suggestions! We encourage you to send us your feedback and photos of your experience, as these are vital to help Dinehome grow as a credible and safe community.